Returns and Refund Policy – K2SpiceHerbal.com
At K2SpiceHerbal.com, the official site for Incense High products including K2 spice and K2 spray, your satisfaction is our top priority. We are committed to providing safe, high-quality products and excellent customer service.
Eligibility for Returns
Due to the nature of our products, we accept returns or exchanges only for:
Orders that arrived damaged or defective
Packages lost or not received due to shipping errors
Incorrect items sent by our fulfillment team
All return requests must be submitted within 7 days of receiving your order. Orders that have been opened or used are not eligible for returns due to safety and hygiene reasons.
How to Request a Return
Contact our verified support team via K2SpiceHerbal.com/contact.
Provide your order number, item details, and a brief description of the issue.
Our team will review your request and provide instructions for return or replacement if eligible.
Refund Process
Once your return is approved and the item is received by our team, refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable.
Exchanges
If you received the wrong item or a defective product, we will replace it free of charge. Please contact our support team immediately to arrange an exchange.
Important Notice About Fake Sites
Only purchases made through K2SpiceHerbal.com are eligible for returns or refunds. Do not attempt returns or provide personal information to any website claiming to be IncenseHigh.com or Incense High. These sites are scams and not affiliated with our business.
Customer Support
For any questions about returns, refunds, or exchanges, reach out through our verified contact page. Our team responds promptly to ensure your experience is safe and reliable.
Thank You
Thank you for shopping with K2SpiceHerbal.com. We value your trust and are dedicated to providing a secure, reliable, and professional experience for all our customers.